# Contact support

## Have a question or issue? We're here to help!

Presidio Creative is happy to help with any questions about the built-in features, settings, or bugs in our themes. 

### What's <mark style="color:green;background-color:green;">included</mark> in our theme support?

* Answering questions about built-in theme features
* Guidance on theme settings and configuration
* Fixing bugs in a **fresh, unmodified** copy of the theme
* Clarifying documented capabilities of Presidio Creative products

### What's <mark style="color:red;background-color:red;">not included</mark> in our theme support?

Custom code, App conflicts, Shopify Checkout page, and Shopify-admin issues fall outside our scope; for those, we’ll point you to Shopify Support or a trusted Shopify Expert.

[**Please read our Theme Support Policy**](/support/theme-support-policy.md)&#x20;

***

## How to submit a support request

If our support documentation doesn't answer your question or you're experiencing a technical issue please submit a request using our support form.

**We reply in the order received-within 48 hours, Monday-Friday (holidays excluded).**

What to include:

* **Theme version** - [How to find it](/faq/frequently-asked-questions/checking-your-theme-version.md)
* **Store URL** - `your-store.myshopify.com`
* **Collaborator code** - we can’t access your Admin without it
* **Preview link** for unpublished themes - [How to share a Preview link](/faq/frequently-asked-questions/sharing-preview-link.md)

{% hint style="warning" %}
**Important**\
By opening a support ticket, you confirm you have read and understand our [Theme Support Policy.](/support/theme-support-policy.md)
{% endhint %}

#### <a href="https://presidiodev.com/pages/palo-alto-support" class="button primary">Submit a request</a>

***

## Additional Shopify Support

<table><thead><tr><th width="189.109375">I need help with…</th><th>Where to go</th><th width="306.69921875">Support offered</th></tr></thead><tbody><tr><td><strong>Shopify platform &#x26; Checkout</strong></td><td><a href="https://help.shopify.com/"><strong>Shopify Support - 24/7</strong></a></td><td>Product setup, store settings, payments, checkout issues. Checkout is a Shopify system and isn’t controlled by the theme.</td></tr><tr><td><strong>3rd-Party</strong> <strong>Apps &#x26; integrations</strong></td><td>Contact the app’s support team</td><td>Shopify requires app developers to keep their apps compatible with Theme Store themes. Reach out to the developer for installation, functionality, or conflict issues.</td></tr><tr><td><strong>Custom code or theme modifications</strong></td><td><a href="https://experts.shopify.com/"><strong>Shopify Experts Directory</strong></a> <br><strong>or</strong><br><a href="/pages/Fr7KMedWuUS2itt2VIEU"><strong>Get matched by us</strong></a></td><td>Hire a vetted expert for Liquid changes, new features, performance tuning, or full redesigns. Presidio Creative doesn’t offer custom-coding services.</td></tr></tbody></table>

> We’re happy to support the code we ship, but anything beyond core theme functionality should be directed to the resources above.

***

## Get matched with a Presidio-approved Shopify Expert

Have a custom feature in mind or need deep theme tweaks? Our support team focuses on stock theme code, so we recommend working with a vetted **Shopify Expert**.&#x20;

<a href="/pages/Fr7KMedWuUS2itt2VIEU" class="button primary">Hire a Shopify Expert</a>


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