Contact support
Can't find an answer or experiencing a technical issue? We're here to help!
Have a question or issue? We're here to help!
Presidio Creative is happy to help with any questions about the built-in features, settings, or bugs in our themes.
What's included in our theme support?
Answering questions about built-in theme features
Guidance on theme settings and configuration
Fixing bugs in a fresh, unmodified copy of the theme
Clarifying documented capabilities of Presidio Creative products
What's not included in our theme support?
Custom code, App conflicts, Shopify Checkout page, and Shopify-admin issues fall outside our scope; for those, we’ll point you to Shopify Support or a trusted Shopify Expert.
Please read our Theme Support Policy
How to submit a support request
If our support documentation doesn't answer your question or you're experiencing a technical issue please submit a request using our support form.
We reply in the order received—within 48 hours, Monday–Friday (holidays excluded).
What to include:
Theme version – How to find it
Store URL –
your-store.myshopify.comCollaborator code – we can’t access your Admin without it
Preview link for unpublished themes – How to share a Preview link
Important By opening a support ticket, you confirm you have read and understand our Theme Support Policy.
Additional Shopify Support
Shopify platform & Checkout
Product setup, store settings, payments, checkout issues. Checkout is a Shopify system and isn’t controlled by the theme.
3rd-Party Apps & integrations
Contact the app’s support team
Shopify requires app developers to keep their apps compatible with Theme Store themes. Reach out to the developer for installation, functionality, or conflict issues.
Custom code or theme modifications
Hire a vetted expert for Liquid changes, new features, performance tuning, or full redesigns. Presidio Creative doesn’t offer custom-coding services.
We’re happy to support the code we ship, but anything beyond core theme functionality should be directed to the resources above.
Get matched with a Presidio-approved Shopify Expert
Have a custom feature in mind or need deep theme tweaks? Our support team focuses on stock theme code, so we recommend working with a vetted Shopify Expert.
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