Theme license

Key licensing information about Palo Alto

Please ensure you have a valid license to use Palo Alto

Here are some helpful tips about understanding theme licensing with Shopify.

Understanding theme licensing

• Your version of Palo Alto must be purchased directly from the Shopify Theme Store.

• Each store you operate must have a separate license to use Palo Alto.

The Shopify Theme Store is the only legitimate channel to acquire themes that are guaranteed to comply with Shopify’s terms.

Unfortunately, according to Shopify's policies, themes purchased through third-party marketplaces like Fiverr, eBay, Etsy, Creative Market, Template Monster, or a development agency are not valid purchases.

Transferring a theme license from one store to another

It is important to note that each Shopify store you have requires a valid theme license per Shopify's Terms of Service. In other words, you can only use a theme purchase on a single store. You may transfer a theme license from one store to another only if you have closed the store using your current theme license.

To transfer a theme license, contact Shopify Support's billing department directly and ask for help.

Since all theme purchases go through the Shopify Theme Store (and not from us), we cannot transfer theme licenses on our end. Note, however, that we actively monitor theme licenses and verify proper licensing of themes while providing support, so you must be using a licensed theme on your store before we can provide support, or you can download the latest version of your theme.

Action steps if you have an unlicensed theme

If your theme was set up by an agency, designer, or developer, you might not have been aware of the licensing issue. It’s a good practice to check with the agency and ensure they have secured a proper license. If that doesn’t resolve the issue, you may need to purchase the license or opt for a different theme.

A valid license can be acquired simply by purchasing the Palo Alto theme from the Shopify Theme Store.

Authenticity

You can refer here to the official Shopify Terms of Service that outlines theme licensing policies and intellectual property rights, specifically the 'one theme, one store' policy.

Benefits of a valid license

Purchasing a valid theme license ensures you have free benefits from us, including:

• Free technical support - Our support team can help you maximize the features and assist you with using Palo Alto.

• Free theme updates - Enjoy continuous improvements and new features without subscription fees.

A licensed theme secures your store’s compliance and supports continuous improvement and security.

Setting up after purchase

Upon purchasing a theme, you can continue using your current version. In other words, there’s no need to reconfigure your store. If you update to the latest version, standard setup procedures apply to any new theme installation.

Handling Shopify DMCA notifications

If you receive a DMCA (Digital Millennium Copyright Act) notification from Shopify, it indicates that you may not have a valid theme license.

Please promptly follow the Shopify DMCA email instructions to address the concerns and avoid any disruption to your store.

Privacy and your information

Invisible Themes respects your privacy and is committed to protecting your personal information. Any information collected through our compliance processes is used solely for enforcing and managing theme licenses and will not be publicly disclosed.