Palo Alto Doumentation
NewSupport
Latest version
Latest version
  • Palo Alto theme documentation
  • Updates
    • What's new in Palo Alto
      • Release notes
      • About 6.2 Release
      • About 6.1 Release
      • About 6.0 Release
      • About 5.9 Release
      • About 5.8 Release
      • About 5.7 Release
      • About 5.6 Release
      • About 5.5 Release
      • About 5.4 Release
      • About 5.3 Release
  • Sections
    • Palo Alto sections
      • Explore the sections
      • Accordions
        • Text block
        • Page block
      • Accordions with images
        • Text block
        • Page block
      • Banner image
        • Subheading block
        • Heading block
        • Text block
        • Timer block
        • Buttons block
        • Video button block
      • Banner with text columns
        • Column block
      • Blog posts
      • Buttons list
        • Button block
      • Collection list
        • Collection block
      • Contact form
        • Form heading block
        • Email block
        • Message block
        • Text line block
        • Telephone block
        • Divider block
        • Single checkbox block
        • Select dropdown block
        • Radio buttons block
      • Countdown
        • Subheading block
        • Heading block
        • Text block
        • Timer block
        • Buttons block
        • Video button block
      • Custom code
      • Custom content
        • Image block
        • Text block
        • Newsletter block
        • Testimonial block
        • Product block
        • Video block
        • Collection block
      • Divider
      • Featured collection
        • Promo block
      • Featured product
      • Grid
        • Collection block
        • Product block
        • Image block
        • Text block
      • Icons row
      • Image
      • Image accordions
      • Image with scrolling text
      • Image with text
      • Locations
      • Marquee
      • Multi column
      • Newsletter
      • Overlapping images
      • Press/Logo
      • Products list
      • Products with image
      • Promotion row
      • Recently viewed products
      • Shop the look banner
      • Shop the look grid
      • Shoppable blog posts
      • Slideshow
      • Social gallery
      • Split images
      • Sticky image cards
      • Sticky images and text
        • Sticky images and text: Horizontal
      • Tab collections
      • Testimonials
      • Testimonials with images
      • Text
      • Text columns with images
      • Video
  • Theme Settings
    • Theme settings
      • How to make changes
      • Colors
      • Typography
      • Buttons
      • Product grid
      • Product form
      • Quick shop
      • Cart
      • Upsells
      • Loading overlay
      • Appearance
      • Animation
      • Badges
      • Swatches
      • Pagination
      • Search
      • Social media
      • Currency
      • Favicon
      • Size chart
      • Custom CSS
      • Theme style
  • Header
    • Announcement bar
      • Settings and blocks
      • Text
      • Free shipping message
      • Custom HTML
      • Target settings
      • Image
    • Header
      • Header settings
      • Mega menu
      • Logo
      • Highlighted link
      • Transparent header
    • Mobile menu
      • Menu
  • Footer
    • Footer
      • Settings and blocks
      • Logo
      • Text
      • Link list
      • Newsletter
      • Blog
  • Products
    • Product pages
      • Variant images
      • Settings and layout
      • Size chart tabs
      • Size chart metafields
      • Custom color swatches
      • Pre-order
      • Gift card product
      • Out of stock notification
      • Metaobjects
      • Creating new product page templates
    • Blocks
      • Product blocks
      • Title and price
      • Form
      • Product description
      • Cutline
      • Accordion
      • Upsell
      • Share button
      • Pickup availability
      • Custom code
      • Text
      • Icon
      • Icon row
      • Siblings
      • Inventory countdown
      • Popup text
      • Line item property
      • Divider
      • Feature
      • Complementary products
      • Badges
      • Timer
      • Fit guide
  • Collections
    • Collection pages
      • Filtering options
      • Custom product badges
      • Cutline
      • Catalog banner images
      • Collection pages promo
  • Cart
    • Palo Alto Cart
      • Cart types
      • Empty cart buttons
      • Free shipping message
      • Custom message
      • Terms and conditions
      • Upsell promotion
  • Pages
    • Page templates
  • Blogs
    • Blogs and articles
      • Settings and layout
      • Recommended posts
      • Creating blog page templates
  • Overlay
    • Popups
      • Popup with image
      • Popup small
      • Cookie consent
      • Popup behavior
  • Promotions
    • Upselling
      • Upsell promotions
  • Siblings
    • Product siblings
      • About product siblings
      • How to setup siblings
      • Define a metaobject
      • Add product list entries
      • Activate using a metafield
      • Bulk update sibling products
      • Siblings block
  • FAQ
    • Frequently asked questions
      • Updating your theme
      • Highlight words
      • Image aspect ratio
      • Recommended image sizes
      • Adding a section
      • Reordering sections
      • Sharing a preview link
      • Check your theme version
      • How to add custom fonts
      • Remove 'Powered by Shopify'
      • CSS customizations
  • License
    • Theme license
  • Support
    • Contacting support
    • Shopify Experts
Powered by GitBook
On this page
  • Please ensure you have a valid license to use Palo Alto
  • Understanding theme licensing
  • Transferring a theme license from one store to another
  • Action steps if you have an unlicensed theme
  • Authenticity
  • Benefits of a valid license
  • Setting up after purchase
  • Handling Shopify DMCA notifications
  • Privacy and your information
Export as PDF
  1. License

Theme license

Key licensing information about Palo Alto

PreviousCSS customizationsNextContacting support

Please ensure you have a valid license to use Palo Alto

Here are some helpful tips about understanding theme licensing with Shopify.

Understanding theme licensing

  • Your version of Palo Alto must be purchased directly from the Shopify Theme Store.

  • Each store you operate must have a separate license to use Palo Alto.

The Shopify Theme Store is the only legitimate channel to acquire themes that are guaranteed to comply with Shopify’s terms.

Unfortunately, according to Shopify's policies, themes purchased through third-party marketplaces like Fiverr, eBay, Etsy, Creative Market, Template Monster, or a development agency are not valid purchases.

Transferring a theme license from one store to another

It is important to note that each Shopify store you have requires a valid theme license per Shopify's Terms of Service. In other words, you can only use a theme purchase on a single store. You may transfer a theme license from one store to another only if you have closed the store using your current theme license.

To transfer a theme license, contact Shopify Support's billing department directly and ask for help.

Since all theme purchases go through the Shopify Theme Store (and not from us), we cannot transfer theme licenses on our end. Note, however, that we actively monitor theme licenses and verify proper licensing of themes while providing support, so you must be using a licensed theme on your store before we can provide support, or you can download the latest version of your theme.

Action steps if you have an unlicensed theme

If your theme was set up by an agency, designer, or developer, you might not have been aware of the licensing issue. It’s a good practice to check with the agency and ensure they have secured a proper license. If that doesn’t resolve the issue, you may need to purchase the license or opt for a different theme.

A valid license can be acquired simply by purchasing the .

Authenticity

Benefits of a valid license

Purchasing a valid theme license ensures you have free benefits from us, including:

  • Free technical support - Our support team can help you maximize the features and assist you with using Palo Alto.

  • Free theme updates - Enjoy continuous improvements and new features without subscription fees.

A licensed theme secures your store’s compliance and supports continuous improvement and security.

Setting up after purchase

Upon purchasing a theme, you can continue using your current version. In other words, there’s no need to reconfigure your store. If you update to the latest version, standard setup procedures apply to any new theme installation.

Handling Shopify DMCA notifications

If you receive a DMCA (Digital Millennium Copyright Act) notification from Shopify, it indicates that you may not have a valid theme license.

Please promptly follow the Shopify DMCA email instructions to address the concerns and avoid any disruption to your store.

Privacy and your information

Invisible Themes respects your privacy and is committed to protecting your personal information. Any information collected through our compliance processes is used solely for enforcing and managing theme licenses and will not be publicly disclosed.

You can refer to the official Shopify Terms of Service that outlines theme licensing policies and intellectual property rights, specifically the 'one theme, one store' policy.

Palo Alto theme from the Shopify Theme Store
here
Page cover image