Palo Alto 6.2.1 has been released
Release notes
Palo Alto Doumentation
NewSupport
Palo Alto 4.6
Palo Alto 4.6
  • Palo Alto Theme Documentation
  • Changelog
    • The new experience
    • What's new in 4.6
  • Header
    • Announcement bar
    • Transparent header
    • Mega Menu
    • Highlighted link
    • Logo
  • Sections
    • Target Settings
    • How to use sections
    • Recommended Image Sizes
    • Highlight words
    • Palo Alto sections
      • Collection list
      • Featured collection
      • Featured product
      • Products list
      • Tab collections
      • Marquee
      • Custom content
      • Grid
      • Image accordions
      • Image with text
      • Overlapping images
      • Shop the look
      • Slideshow
      • Split images
      • Video
      • Banner with text columns
      • Blog posts
      • Contact form
      • Custom Code
      • Icons row
      • Locations
      • Newsletter
      • Press/Logo
      • Shoppable blog posts
      • Tabs
      • Testimonials
      • Text
      • Text columns with images
      • Promotion row
      • Divider
  • Upsell
    • Upsell
  • Theme Settings
    • Theme Settings Intro
      • Colors
      • Typography
      • Appearance
      • Product Grid
      • Quick shop
      • Cart
      • Loading icon
      • Checkout
      • Theme style
      • Buttons
  • Products
    • Product Pages
    • Creating new Product page templates
    • Pre-order
    • Theme blocks
      • Title and price
      • Form
      • Product description
      • Accordions
      • Upsell
      • Share button
      • Text
      • Icon
      • Icon row
      • Inventory countdown
      • Popup text
      • Divider
      • Cutline
      • Complementary products
    • Swatches
    • Product ratings
  • Collections
    • Collection Pages
    • Filtering options
    • Sub-collections
    • Collection pages promo
    • Cutline
    • Badges
  • Popups
    • Popups
    • Popup Behavior
  • Footer
    • Footer
      • Logo
      • Link list
      • Text
      • Blog
      • Newsletter
    • How to remove the Shopify credit
  • Blogs
    • Blog Pages
    • Creating blog page templates
    • Recommended posts
  • Pages
    • Pages
  • Updates
    • Checking your theme version
    • Downloading the latest version
    • Updating your theme
  • Support
    • Contacting support
    • Sharing a preview link
  • Custom
    • How to make CSS customizations
    • How to add Custom Fonts
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  • Theme Support.
  • Shopify Support.
  • App Support.
  • Shopify Experts.
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  1. Support

Contacting support

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Theme Support.

To reach us with questions or additional assistance with using Palo Alto, our support staff is here to help you by email.

To better support all our customers, we handle all our support via email. This helps us manage support across multiple time zones in a timely manner.

We respond to requests in the order they are received, typically within 48 business hours (excluding weekends and holidays).

Reach us via our contact form:

Shopify Support.

Shopify provides 24/7 support to all its customers. Shopify Support covers any platform questions or issues.

For example, if you need assistance with using the Shopify Admin tools like product setup or your store settings.

Shopify Support also handles all Checkout support.

For checkout page issues, contact Shopify Support directly.

The checkout page and theme are separate systems. Checkout is a function of Shopify and can’t be controlled by the theme.

App Support.

For all app-related issues or questions, Shopify's policy requires app developers to be responsible for ensuring compatibility with themes in the Theme Store.

It's best if you reach out to each individual app developer when requiring assistance with their app, functionality, or conflicts.

We can only support the code we write which is the code of the Palo Alto theme. Integrations with apps are handled by app developers directly.

Each app developer has their own support system in place and can help you with issues regarding their app.

Shopify Experts.

For any custom code requests or theme customizations, we recommend that you reach out to a Shopify Expert.

Shopify Experts are advanced developers that provide many custom solutions for your store and also quick task-based solutions. They can provide full support for their work.

Presidio Creative does not provide any custom coding services.

Some Shopify Experts with Palo Alto experience include:

Shopify Support:

they are the best fit for larger projects

they are the best fit for larger projects

has experience working with Shopify and accepts small contracts

has experience with Palo Alto and a great portfolio

is a large and experienced Shopify agency that does work in Palo Alto

is great - they also do plenty of Palo Alto work.

https://help.shopify.com/questions
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