Palo Alto Doumentation
NewSupport
Palo Alto 4.0
Palo Alto 4.0
  • Palo Alto Theme Documentation
  • Online Store 2.0
    • The new experience
  • Header
    • Announcement bar
    • Transparent header
    • Logo and store name
    • Using the Palo Alto Mega Menu feature
  • Sections
    • How to use sections
    • Recommended Image Sizes
    • Product sections
    • Image sections
    • Text sections
    • Custom sections
  • Products
    • Using the new Palo Alto Product Pages
    • Creating new Product page templates
  • Collections
    • Using the new Palo Alto Collection Pages
    • Filtering options
  • Popup
    • Popup with image
    • How to change the "You agree to..." text
    • Cookie consent
    • Popup bar
  • Footer
    • How to remove the Shopify credit
  • Blogs
    • Using the new Palo Alto Blog Pages
    • Creating new Blog page templates
  • Pages
    • Using the new Palo Alto Pages
  • Updates
    • Checking your theme version
    • Downloading the latest version
  • Support
    • Contacting support
    • Updating your theme
    • Sharing a preview link
  • Custom
    • How to add Custom Color Swatches
    • How to make CSS customizations
    • How to add Custom Fonts
Powered by GitBook
On this page
  • Theme Support.
  • Shopify Support.
  • App Support.
  • Shopify Experts.
Export as PDF
  1. Support

Contacting support

PreviousDownloading the latest versionNextUpdating your theme

Theme Support.

To reach us with questions or additional assistance with using Palo Alto, our support staff is here to help you by email. To better support all our customers, we handle all our support via email. This helps us manage support across multiple time zones in a timely manner.

We respond to requests in the order they are received, typically within 48 business hours (excluding weekends and holidays).

Reach us via our contact form:

Shopify Support.

Shopify provides 24/7 support to all its customers. Shopify Support covers any platform questions or issues. For example, if you need assistance with using the Shopify Admin tools like product setup or your store settings. Shopify Support also handles all Checkout support.

For checkout page issues, contact Shopify Support directly.

The checkout page and theme are separate systems. Checkout is a function of Shopify and can’t be controlled by the theme.

App Support.

For all app-related issues or questions, Shopify's policy requires app developers to be responsible for ensuring compatibility with themes in the Theme Store. It's best if you reach out to each individual app developer when requiring assistance with their app, functionality, or conflicts.

We can only support the code we write which is the code of the Palo Alto theme. Integrations with apps are handled by app developers directly. Each app developer has their own support system in place and can help you with issues regarding their app.

Shopify Experts.

For any custom code requests or theme customizations, we recommend that you reach out to a Shopify Expert. Shopify Experts are advanced developers that provide many custom solutions for your store and also quick task-based solutions. They can provide full support for their work.

Presidio Creative does not provide any custom coding services.

Some Shopify Experts with Palo Alto experience include:

Shopify Support:

they are the best fit for larger projects

they are the best fit for larger projects

has experience working with Shopify and accepts small contracts

has experience with Palo Alto and a great portfolio

is a large and experienced Shopify agency that does work in Palo Alto

is great - they also do plenty of Palo Alto work.

https://help.shopify.com/questions
Sunbowl
Sunbowl
Pixelsupply
Blackbelt
Shophelper
Voltage
LogoPalo Alto SupportPresidio Creative